At Nia Mia, we prioritize quality and customer satisfaction. Please take a moment to review our policy before placing an order:
• We offer exchanges or refunds in the form of store credit (gift cards) only in the case of defective or damaged items.
• Any defect must be reported within 24 – 48 hours of receiving the order.
• If an item is identified as defective during our internal quality control checks prior to dispatch, the order will be cancelled and the customer will be informed.
Size-Related Concerns:
• Exchanges due to size issues are subject to availability of the required size.
• Refunds or exchanges will not be provided for incorrect size selection. In the case that a requested size is not available, the order will be processed as originally placed. We recommend referring to our size guide carefully before confirming your order.
Additional Information:
• We strive to present product colours as accurately as possible; however, slight variations may occur due to lighting and fabric dye.
• All garments are dry clean only. Nia Mia is not responsible for damage caused by incorrect washing.
• Once an order has been processed, cancellations are not permitted.
• Nia Mia reserves the right to cancel any order if the item is out of stock or does not pass quality control.
If you need further assistance, please don’t hesitate to contact our customer care team.